Please note: A copy of these policies will be provided to you via email after you’ve completed the registration process.
Integra College Training is committed to enrolling students who meet program admission criteria and who are likely to succeed in achieving their education and career goals.
- All inquiries are referred to the Senior Education Administrator.
- Once the student has determined their program of choice, the Senior Education Administrator reviews the admission criteria for the program to ensure the student meets all of the admission criteria.
- The Onsite Administrator then has a telephone conversation with the prospective student to discuss the program applied for and their application form.
- After receiving evidence that the prospective student meets all of the admission criteria, the Senior Education Administrator prepares a Student Enrolment Contract and provides the student with a password-protected online registration link via email. In completing the registration form, the student is required to review the school policies that will affect them during his/her completion of the program of study and to review the contract. If upon understanding their rights and responsibilities, the prospective student wishes to sign the contract, they can proceed to that step.
- Once the registration form has been signed by the student, the school delivers a copy of the signed contract, along with a copy (via email) of all student policies to the student as follows:
- Dispute Resolution/Grade Appeal Policy
b. Dismissal Policy
c. Admissions Policy
d. Attendance Policy
- Language Proficiency Assessment Policy
Dispute Resolution Policy:
Integra College Training provides an opportunity for students to resolve disputes of a serious nature and grades appeals in a fair and equitable manner.
The policy applies to all Integra College Training students who are currently enrolled or were enrolled 30 days prior to the submitting their concern to the Senior Educational Administrator.
Procedure for Student Disputes:
- When a concern arises, the student should address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Senior Educational Administrator.
- The Senior Educational Administrator will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student’s written concern.
- Following the meeting with the student, the Senior Educational Administrator will conduct whatever inquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the student either individually or with appropriate Integra College Training personnel.
- The necessary inquiries and / or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than ten school days following the receipt of the student’s written concerns. One of the following may happen:
- a. If it is determined that the student’s concerns are not substantiated the institution will provide a written explanation of the decision and deny the complaint; or
- b. If it is determined that the student’s concerns are substantiated in whole or in part, the institution will propose a resolution.
The response should specify the student will have five school days to appeal the decision. A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the institution’s Student Conduct File, and the original will be placed in the student file.
- If the student is not satisfied with the determination of the Senior Educational Administrator, the student must advise the Senior Educational Administrator as soon as possible but within five school days of being informed of the determination. The Senior Educational Administrator will immediately refer the matter to the Owner or the Onsite Administrator of the Institution.
- The Owner or Onsite Administrator of the institution will review the matter and may meet with the student as soon as possible but within five school days of receipt of the student’s appeal.
- The original decision will either be confirmed or varied by the Owner or Onsite Administrator in writing within 5 school days after meeting the student. At this point the Institution’s Dispute Resolution Process will be considered exhausted. The student, once the dispute resolution process is complete, may file a complaint with PTIB ( www.privatetraininginstitutions.gov.bc.ca) if he/she feels the institution misled the student regarding the institution or any aspect of its operations.
- The Senior Educational Administrator is responsible for making the determination in respect of a student complaint and if the individual referred to is absent or named in the complaint, the Senior Educational Administrator is responsible for making a determination in respect of the student complaint.
- The student making the complaint is authorized to be represented by an agent or lawyer.
- Integra College will provide written reasons for the determination that are to be given to a student within 45 days after the date on which the student makes a complaint.
Procedure for Grade Appeal:
- If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
- If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator.
- The Senior Educational Administrator will obtain a copy of the assignment/test in question from the instructor and will have another instructor conduct a review.
- If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student. If the assessment achieves a lower grade on re-mark, the original grade will be retained.
- Once the re-assessment is complete, the Senior Educational Administrator will review the process and, once his/her review is complete, the grade will be considered final and cannot be appealed.
- The decisions on the grade appeal will be provided to students within 30 school days of Integra College Training’s receipt of the written complaint.
Integra College Training collects, uses, retains and discloses information in accordance with the Personal Information Protection Act (“PIPA”). Integra College Training may share and disclose personal information within the institution to carry out its mandate and operations. Information, in aggregate form only, may also be used for research purposes and statistics.
A student’s record includes, as applicable, a student enrolment contract; evidence a student met all admission requirements; financial records, attendance records; documentation of any dispute, grade appeals or dismissal; copies of study permits and practicum/work placement information.
Integra College Training retains student records for a period of seven (7) years following the student’s withdrawal, dismissal or graduation. After seven years, the student record is destroyed using a secure destruction method.
Within 60 days of a student completion of the program of study or withdrawal or dismissal, Integra College Training uploads a copy of the students’ enrolment contract, transcript and diploma or certificate (if any) to an approved third-party vendor. These records are retained for a period of fifty-five (55) years.
Access to student’s records
Student records are maintained in a secure storage medium in a secure location.
Upon written request to the Onsite Administrator, a student may access his/her records for a fee of $0.25 per page.
Language Proficiency Assessment Policy
Instruction at Integra College Training is conducted in English. Students will be assessed prior to enrolment in order to ensure their have the language abilities necessary to successfully complete their program. Language proficiency requirements are admissions requirements and may not be waived by either the institution or the student.
For all programs at Integra College Training, students will be assessed for their language proficiency, over the phone, by the Senior Educational Administrator, in their Admissions interview. As students are asked questions by the Senior Educational Administrator, they will be assessed for their ability to speak in conversational English.
At the end of the Admissions interview, if the student has satisfied the Senior Educational Administrator that they are a good fit for the program and they have demonstrated their ability to speak in conversational English, the Senior Educational Administrator will give verbal confirmation that they have satisfied the Language Proficiency Assessment Policy.
Confirmation of the Language Proficiency Assessment Policy will also be contained in the policies section of the enrollment form. Students receive a copy of all policies upon completion of the online enrollment process.
Integra College Training is committed to providing a healthy and safe, working and learning environment for all employees and students. The policy applies to all Integra College Training employees and students.
Procedure for Fire Safety:
- The Designated Program Instructor ensures that adequate fire suppression equipment is available as needed throughout the campus and that all fire suppression equipment is inspected by a qualified inspector at least annually.
2. The Onsite Administrator ensures that all employees receive training in the operation of the fire suppression equipment and in the school fire evacuation procedures.
3. In the event of a fire emergency, the Designated Program Instructor will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.
4. The Designated Program Instructor will advise all employees to evacuate the campus.
5. Instructors will escort their students to the Parking lot adjacent to the course loaction ensuring that he or she takes the class list with them. At the Parking lot adjacent to the course location, the Instructor will check the students present against the list of students in attendance that day and will immediately advise the Onsite Administrator if anyone is missing.
6. The Designated Program Instructor will act as a liaison between fire officials and students/employees during the emergency. If necessary, the Designated Program Instructor will authorize school closure.
7. No student or employee will re-enter the campus until the fire officials have authorized re-entry.
Procedure for Earthquake Safety:
- The Designated Program Instructor ensures that adequate precautions are taken throughout the campus to ensure that injury due to falling or unstable items during an earthquake is limited. This may include securing file cabinets to walls and providing lipped shelving for books or binders that are located at or above head-level.
2. The Onsite Administrator ensures that all employees receive training in the school earthquake evacuation procedures.
3. In the event of an earthquake emergency, all staff and students will take cover and remain under cover until the shaking stops.
4. When it is deemed safe to do so, the Designated Program Instructor will advise all employees to evacuate the campus.
5. Instructors will escort their students to the parking lot adjacent to the course location ensuring that he or she takes the class list with them. At the parking lot adjacent to the course location, the Instructor will check the students present against the list of students in attendance that day and will immediately advise the Onsite Administrator if anyone is missing.
6. The Designated Program Instructor will act as a liaison between rescue officials and students/employees during the emergency. If necessary, the Designated Program Instructor will authorize school closure.
7. No student or employee will re-enter the campus until the rescue officials have authorized re-entry.
Program Specific Safety Procedures:
- Programs that use dangerous equipment or hazardous materials must observe health and safety precautions for the specific equipment and materials as outlined by Health Canada, WorkSafe BC or by the equipment manufacturer.
2. The Onsite Administrator is responsible for ensuring that employees receive training in the proper use, maintenance, storage and disposal of dangerous equipment or hazardous materials.
3. Instructors in these programs are responsible for ensuring that students receive training in the proper use, maintenance, storage and disposal of dangerous equipment or hazardous materials before being allowed to operate or use these items during completion of the program of study.
4. Instructors in the program conduct weekly inspections of equipment to ensure that worn or damaged pieces are identified and replaced.
5. The Onsite Administrator schedules periodic inspections of all equipment and facilities as appropriate.
6. All inspections and their outcomes are documented and the inspection report is retained in a binder.
During the in-class training, students are expected to attend every session. If one session is missed due to documented medical reasons or a family emergency, the student will be allowed to continue on with the program without having to re-do that day of class. If MORE than one day of classes are missed, the student will be obligated to repeat that section of the course in a later version of the program, thus delaying the certification date.
Successful completion of all online academic modules is required prior to certification.
Student Dismissal Policy:
Integra College Training expects students to meet and adhere to a code of conduct while completing a program of study. The list below outlines the code of conduct that all students are expected to follow. If needed, students should request clarification from the Onsite Administrator if they have any questions.
“Student” is defined as including prospective students as well as those currently registered or enrolled in any (institution) programs or activity.
The Code of Conduct
Expectations for Students:
- Attend school in accordance with the Attendance Policy.
- Treat all students and staff with respect.
- Treat school property with respect.
- Complete all assignments and examinations on the scheduled completion dates.
- Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.
- The institution forbids; disruptive or offensive classroom behavior; bringing weapons of any kind (i.e. knives, guns) to school; bringing any alcohol or any prohibited mood-altering substances to the institution; making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation, and any other conduct which is determined to be detrimental or damaging to other students, staff members or the Institution.
Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:
- Sexual assault
- Physical assault or other violent acts committed on or off campus against any student
- Verbal abuse or threats
- Vandalism of school property
Students who do not meet the expected code of conduct will be subject to the procedures outlined below, which may include immediate dismissal from the institution depending on the severity of the misconduct.
Concerns related to a student’s conduct shall be referred to the to process in accordance with this Policy.
1) All concerns relating to student misconduct shall be directed to the Onsite Administrator. Concerns may be brought by staff, students or the public.
2) The Onsite Administrator will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted the Onsite Administrator will meet with the student as soon as possible.
3) Following the meeting with the student, the Onsite Administrator will conduct whatever further enquiry or investigation is necessary to determine whether the concerns are substantiated.
4) Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
5) The Onsite Administrator will meet with the student and do one of the following:
(a) Determine that the concern(s) were not substantiated;
(b) Determine that the concern(s) were substantiated, in whole or in part, and either:
(i) Give the student a warning setting out the consequences of further misconduct;
(ii) Set a probationary period with appropriate conditions; or
(iii) Recommend that the student be dismissed from the Institution.
6) The Onsite Administrator will prepare a written summary of the determination. A copy shall be given to the student, a copy will be placed in the institutions complaint file, and the original will be placed in the student file.
7) If the student is issued a warning or placed on probation, the Onsite Administrator and the student both sign the written warning or probationary conditions and the student is given a copy. The original document is placed in the student’s file.
8) If the recommendation is to dismiss the student, the Onsite Administrator of the school will meet with the student to dismiss him/her from study at the school. The Onsite Administrator of the school will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, depending on the status of the student’s financial account with the school.
9) If a refund is due to the student, the head of school will ensure that a cheque is forwarded to the student within 30 days of the dismissal.
10) If the student owes tuition or other fees to the school, the head of the school may undertake the collection of the amount owing.
1) A student may be entitled to a refund of tuition fees in the event that:
(a) The student provides written notice to the institution that he or she is withdrawing from the program; or
(b) The institution provides written notice to the student advising that the student has been dismissed from the program.
2) The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.
3) The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
4) The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.
5) If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.
6) Refund policy for students:
(a) Refunds before the program of study begins:
- If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
- If written notice of withdrawal is received by the institution 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $1000.
- Subject to Section 6(a)(1) above, if written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300.
7) Refunds after the program of study starts:
(a) If written notice of withdrawal is received by the institution or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition due under the contract.
– Courses 10 weeks or less that provide students access to an online module(s) immediately following their online course registration, will be deemed to have started as soon as they are emailed their online access link to the module(s).
(b) If written notice of withdrawal is received by the institution, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition due under the contract.
(c) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.
8) Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.
9) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
10) Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:
(a) The student must return the equipment unopened or as issued within 14 calendar days; and
(b) If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
11) Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.
12) Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7 above.
Private Training Institutions Branch (PTIB)
All private institutions that provide career training programs to students where the tuition charged is greater than or equal to $4,000, and where the instructional time is greater than or equal to 40 hours must be registered under the Private Training Institutions Branch. The Private Training Institutions Branch (PTIB) is responsible for establishing basic education standards and providing consumer protection for students enrolled with a registered career training institution, and for standards of quality for designated career training institutions. A list of registered / designated institutions can be found on PTIB’s website.
PTIB also manages the Student Training Completion Fund which provides tuition refund protection to students in the event a registered institution ceases to operate, or if a student is found to have been misled by an institution.
For further information about PTIB and the services it provides, students may contact PTIB at:
Private Training Institutions Branch
203 – 1155 West Pender St
Canada V6E 2P4
Tel. (604) 569-0033 or 1-800-661-7441
Fax. (778) 945-0606
“Please be advised that under Section 61 of the Private Training Act, the registrar is authorized to collect, use and disclose personal information in accordance with the Registrar’s regulatory duties under the Act. Accordingly, this institution is authorized to disclose your personal information to the Registrar for regulatory purposes”.
“I consent to the sharing, in accordance with applicable Provincial privacy legislation, of my enrollment and reporting information between Integra College and Immigration, Refugees and Citizenship Canada, as necessary, for the purposes of the International Student Program”.